XM Fundamentals Certification

 

Description: This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of developing the required competencies to build and mature your XM, CX, and EX programs. Showcase your proficiency by earning the certification.

 

Prerequisites:  None.      |      Estimated Time:  10 hours

 

Learning Objectives:

  • Understand the basics of XM and three components of the XM Operating Framework
  • Understand the basics of customer and employee experience and common business goals each experience supports
  • Understand the Human Experience Cycle and its implications on managing XM, CX, and EX
  • Apply the 6 XM Competencies and 20 XM Skills to your XM, CX and EX program management
  • Navigate the 5 stages of XM maturity to expand XM, CX, and EX more broadly across your organization

 

Note: This certification exam is available for purchase as part of a bundle with the Qualtrics Platform Essentials Certification for a 50% discount.